What Personal Data we collect?

The types of Personal Data that we collect may incude:

​

-Full Name

-Date of Birth

-Home/Billing Address

-Hp Number

-E-mail Adress

-Passport/IC No.

-Nationality

-Credit Card Number and Expiry

​

We also may request the following information ( but not limited to) :

-Hotel Preference

-Room Preference

-Dietary Requirement

-Health issues relevant to your travel arrangements

​

Customer may choose not to provide the information to us but some general information about customer is required to purchase products or services, complete a traveler profile, register as a member, participate in a survey, competition or promotion, ask us a question or initiate other transaction with us.

​

How we protect your information

​

We want customer to feel confident making travel arrangements with us and we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. We employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

​

Terms and Condition

Customers should save or print a copy of these terms and conditions for future reference when making a booking.

​

Name in Reservations

Reservations must be booked in the guest's name as it is displayed on passport. Name changes are generally not allowed. Guest will be asked for passport or ID at time of check-in. If the name on the reservations and the passenger's passport/ID do not match, the guest will be required to make a new reservations.

​

Confirmations

Confirmation of a booking includes the essential elements such as the description of the service booked and the price, will be sent to the customer by email. If the customer does not receive a confirmation email after 24 hours of placing the booking, he/she should contact the customer support team. It is expressly agreed that data stored in the information systems of Holiday Tours and/or its suppliers shall constitute proof with respect to the bookings made by the customer. Data stored in computers or electronic media are valid prod, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

​

Cancellations

Cancellation to reservations must be made directly with The local SOLE. In the event of cancellation or partial cancellation of a booking by the customer, charges may be imposed by the applicable suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. A fee may be imposed by the applicable supplier in the event of a cancellation or change to a booking. If the customer does not present himself or herself at the departure of the trip, refunds will only be due to the customer in line with the rules and restrictions of the applicable suppliers as notified in the booking process. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

 

Refunds

In the event of a refund to the customer after the above deductions, the relevant amounts will be transferred back by the party of the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.